What is Digital Transformation?

The strategic process of integrating digital technology into various company domains in order to alter its processes is known as digital transformation. Enhancing productivity, increasing agility, and changing the corporate culture to one that values the technology of the digital era are the objectives of digital transformation technology. Adapting to the changing demands of the market and the business environment may include redefining established positions across all departments. Therefore, integrating digital technologies is only one aspect of digital transformation; other factors include company culture, employee attitude, leadership, and business strategy.

Benefits of Digital Transformation

There are multiple benefits of digital transformation in businesses. Let’s look at a few of them to understand how they will impact your business.

  • Improve customer experiences

Businesses have been more conscious of the need to engage clients in this age of mobile phones, social connectivity, and social media. You can enhance your internal and external processes to become more user-centric by transforming your company into a digital one that uses technology as an advantage. Customers are more inclined to try a new product, recommend you to others, or promote you to their network when they feel involved.

You may increase your social media presence and post advertisements on a regular basis inviting customers to shop from your portal. Mention the attractive promotional codes and discounts which they will be receiving if they shop during that period. You may follow up with e-mails, SMSes, and Whatsapp messages so that your customers do not forget about your presence and go to your competitors.

  • Data-driven decision-making

Implementing a data management system promotes making well-informed decisions. Your digital interactions generate data that turns into a plethora of insights that will change how you provide value to your consumers. You obtain a deeper understanding of customer expectations when you use analytical techniques to gain insight into consumer behavior. 

This knowledge can be applied to better content management, company strategy, business models, and digital marketing. Making more precise predictions with the use of data analysis will help you improve your business growth strategy.

  • Transform your product

You can pitch to develop digital transformation tools to your customers if your organization is into software development. Every company needs uptime monitoring software to check the productivity of its tools and infrastructure. Many companies working on the legacy system don’t even know what problems their employees face due to the applications being down and them trying to resolve customer queries and requests during such downtime periods.

Imagine you are trying to place a product request on Amazon, and the portal is experiencing downtime. You will immediately go to Flipkart, Myntra, or Ajio and book the needed product. If you reach out to the contact center and the customer service representative says that the applications are down, would you wait for them to be up?

Importance of Digital Transformation for Organizations:

  • Transformation of business strategies

Customer experience is the driving force behind digitization. With 92{031291102d741aaf28c78402600310b7d94daec2407e4502014144de9b71607a} of business leaders adopting comprehensive digital transformation strategies to improve the customer experience, many businesses are becoming more and more conscious of this. Hence before you think of transforming your business, modernize your entire IT setup and embed digital transformation in the mesh of your organization.

  • Increased retention of employees

Utilizing business process automation and artificially intelligent tools free up personnel from repetitive tasks and boosts employee morale. By incorporating these technologies into your operations, you may demonstrate to your staff that you don’t want to subject them to time-consuming, monotonous manual tasks. 

There are benefits to giving them time freedom so they can concentrate on projects that highlight their worth. A more effective, productive, and contented team will be more engaged and dedicated and would like to stick to your organization with dedication for longer periods. It is very difficult to retain good talent. If all the innovation-driven, highly-skilled, and dedicated employees go to your competitors, their topline will increase, and you will have to manage with mediocre talent.

  • Remain competitive

Being left behind implies not modernizing when all your rivals have already started their digital transformation path. You might still be utilizing old software and out-of-date IT infrastructure, costing you time and money, while your competitors are getting leaner, making decisions faster, and optimizing their processes for optimal efficiency.

Upgrade your IT infrastructure services with us, and remain ahead of your competitors. Digital transformation in businesses is the need of the hour in today’s world, and if you have not adopted it yet, it is high time that you do it before 2023 takes us into its laps. 


Small and medium-sized businesses (SME), large businesses, and telecom firms can simplify their digital transformation journeys with the help of Infraon’s integrated range of SaaS products. We have worked with businesses of all sizes to assist in restructuring their operations in a phased and cost-effective manner. We bring more than two decades of specialized domain experience to the Infrastructure and Operations (I&O) landscape.

Glowing testimonials of our existing customers will tell you about our expertise and capabilities in IT infrastructure management services.